Effective Date: June 12, 2026

1. Information We Collect

We collect data to process your international orders and improve our export services.

Identity Data: Name, business name, job title, and passport/tax ID (if required for customs clearance).
Contact Data: Billing address, shipping address, email address, and phone numbers.
Transaction Data: Details about payments, products ordered, and trade terms (Incoterms used).
Technical Data: IP address, browser type, time zone setting, location, and operating system.

2. How We Use Your Data

We process your personal data under legal grounds to fulfil international trade operations.

Order Fulfilment: Processing orders, managing shipping logistics, and handling customs documentation.
Payment Processing: Securely processing international transactions and preventing financial fraud.
Legal Compliance: Complying with export control laws, trade sanctions, and tax regulations.
Communication: Sending updates on shipment tracking, policy changes, and customer support.

3. International Data Transfers

Your data will be transferred and stored outside your country of residence.

Global Operations: We transfer data to servers located in our operating countries.
Legal Safeguards: We use Standard Contractual Clauses (SCCs) to protect data moving across borders.
Compliance: We ensure transfers comply with GDPR, CCPA, and your local data protection laws.

4. Data Sharing with Third Parties

We share information only with trusted partners essential to the export process.

Logistics Partners: Freight forwarders, shipping lines, and international courier services.
Customs Authorities: Government agencies as required for import/export clearance.
Payment Gateways: Secure banking institutions processing international payments.
Regulatory Bodies: Authorities enforcing global trade compliance and sanctions screening.

5. Data Security and Retention

We protect your commercial and personal data from unauthorized access.

Security Measures: We use SSL encryption, secure firewalls, and restricted data access protocols.
Retention Period: We keep data as long as required to fulfill orders and meet legal tax/export audit timelines.

6. Your Legal Rights

Depending on your location, you hold specific rights regarding your personal data.

Access and Portability: Request a copy of the personal data we hold about you.
Correction and Deletion: Ask us to fix inaccurate data or erase your records.
Object to Processing: Restrict or object to how we use your data for marketing.
File a Complaint: Lodge a grievance with your local data protection authority.

7. Contact Us

For questions regarding this policy or your data privacy rights, please contact our Compliance Officer.